privacy

Valterra Landscaping ("Valterra," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you contact us, use our services, or communicate with us via SMS text messaging.

1. Information We Collect

We may collect the following categories of personal information:

Contact Information: Your name, phone number, email address, and mailing address.
Service Inquiries: Details about your landscaping project, property, and service requests.
Communications: Records of correspondence including SMS messages, emails, and phone calls.
Usage Information: Basic information about how you interact with our website, such as pages visited and time spent, collected through standard web analytics.

2. How We Use Your Information

We use the personal information we collect solely for the following purposes:

To respond to your inquiries and provide landscaping design, build, and maintenance services.
To send appointment reminders, project updates, estimates, and service-related communications via SMS, phone, or email.
To process and fulfill service agreements and contracts.
To improve our services and website experience.
To comply with applicable legal obligations.

3. SMS / Text Messaging

By providing your phone number and consenting to receive text messages from Valterra Landscaping, you agree to receive SMS communications related to our services, including appointment confirmations, project updates, estimates, and service reminders.

Your phone number and consent to receive SMS messages will never be shared with third parties or used for marketing by external parties.

Message and data rates may apply. Message frequency varies. You may opt out at any time by replying STOP to any text message. For help, reply HELP.

4. Sharing of Your Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell, rent, trade, lease, or share your personal information — including your phone number — with third parties for their marketing or promotional purposes.

We may share your information only in the following limited circumstances:
With trusted service providers who assist us in operating our business (e.g., scheduling software, payment processors) who are contractually obligated to keep your information confidential.
When required by law, court order, or governmental authority.
To protect the rights, property, or safety of Valterra Landscaping, our clients, or others.

Any third-party service providers we engage are prohibited from using your personal information for any purpose other than providing services to us.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, provide our services, or as required by applicable law. When your information is no longer needed, we will securely delete or anonymize it.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

You have the right to:

Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information, subject to legal obligations.
Opt out of SMS communications at any time by replying STOP.
Contact us with questions or concerns about how your data is handled.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised effective date. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Valterra Landscaping

Email: info@valterralandscape.com

Website: www.valterralandscape.com